Question 1

Q: How long does it take for my order from Sweet Candles to be shipped?

Accepted Answer

A: At Sweet Candles, we strive to ensure that you receive your order as soon as possible while maintaining our high standards of quality. Standard candles are typically shipped within 5-7 business days from our location in Toronto, Canada. If you have placed a custom order, please allow up to 14 business days for us to create and ship your personalized candles. We appreciate your patience and are confident that you'll find the wait worth it when you experience the scented serenity in every candle.

Question 2

Q: Are your candles edible?

Accepted Answer

A: At Sweet Candles, we pride ourselves on crafting the most delightful and aromatic candles to fill your spaces with serenity and comfort. However, our candles are not edible. They are designed solely for burning and enjoying their wonderful scents. While they might look good enough to eat due to their irresistible appearances and luscious fragrances, consuming them is not safe and could be harmful. Instead, we encourage you to enjoy the scented serenity they provide, making your environment cozy and inviting. Remember, our candles are for your sensory pleasure through smell, not taste!

If you have any concerns about safety or ingredients, please feel free to reach out to our customer service team for more information.

Question 3

Q: What type of wax do you use in your candles?

Accepted Answer

A: At Sweet Candles, we take pride in creating high-quality, Eco-friendly products. That's why we exclusively use 100% natural soy wax for all our candles. Soy wax is a renewable resource, biodegradable, and burns cleaner compared to paraffin wax, which means less soot and toxins in your home. Additionally, soy wax has a lower melting point, ensuring a longer and more even burn time, so you can enjoy the soothing scents of Sweet Candles for even longer. Our commitment to using soy wax underscores our dedication to providing you with a serene and environmentally conscious candle experience.

Question 4

Q: Are your candles eco-friendly?

Accepted Answer

A: At Sweet Candles, we pride ourselves on offering candles that are not only luxurious but also environmentally responsible. Our commitment to sustainability starts with the selection of high-quality, natural ingredients. We use 100% soy wax, which is biodegradable and sourced from renewable resources. Our wicks are made from organic cotton, free from lead and other harmful metals, ensuring a clean and safe burn. Additionally, our fragrances are derived from natural essential oils, and we avoid using any synthetic additives. Our packaging is also Eco-friendly, using recyclable materials and minimal waste design principles. By choosing Sweet Candles, you can enjoy the scented serenity of our products while supporting a greener planet.

Question 5

Q: How long does your candles burn?

Accepted Answer

A: At Sweet Candles, our candles are designed to provide long-lasting enjoyment and create a soothing ambiance. On average, our small candles burn for approximately 8-10 hours, while our medium-sized options last for 10-20 hours. Our largest candles can burn for an impressive 20-100 hours. The exact burn time may vary depending on how they are used and the environment in which they are placed. To maximize burn time, we recommend keeping the wick trimmed to about 1/4 inch and ensuring the candle burns for at least two hours during each use to allow the wax to melt evenly. Experience the scented serenity that Sweet Candles has to offer with our high-quality, long-lasting candles.

Question 6

Q: Do you offer custom candles?

Accepted Answer

A: Yes, Sweet Candles is proud to offer custom candles to meet your specific needs and preferences. Whether you're seeking a unique scent combination, personalized labeling, or a special design, our team is here to help craft a candle that perfectly suits your vision. We provide a variety of customization options including fragrance blends, wax colors, container styles, and label designs to ensure your candle is as unique as you are. To initiate a custom order, please visit our website or contact our customer service team for more details and assistance. At Sweet Candles, we believe in creating scented serenity that's tailored just for you.

Question 7

Q: What is Sweet Candles' policy on returns and refunds?

Accepted Answer

A: At Sweet Candles, we strive to bring you "Sweet treat without the calories" To maintain the highest quality standards and ensure customer satisfaction, we have a strict return and refund policy. All purchases are final sale. This means that once you have completed your purchase, we are unable to accept returns or provide refunds. We encourage our customers to carefully review their orders and product details before making a purchase. If you have any questions or require further assistance, our customer service team is always here to help and provide guidance on selecting the perfect candle for your needs. Thank you for your understanding and for choosing Sweet Candles.

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Frequently asked questions

Q: How long does it take for my order from Sweet Candles to be shipped?

Q: Are your candles edible?

Q: What type of wax do you use in your candles?

Q: Are your candles eco-friendly?

Q: How long does your candles burn?

Q: Do you offer custom candles?

Q: What is Sweet Candles' policy on returns and refunds?

All Products

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Frequently asked questions

Q: How long does it take for my order from Sweet Candles to be shipped?

Q: Are your candles edible?

Q: What type of wax do you use in your candles?

Q: Are your candles eco-friendly?

Q: How long does your candles burn?

Q: Do you offer custom candles?

Q: What is Sweet Candles' policy on returns and refunds?